Cascading technology errors caused widespread disruptions in computer systems globally on Friday, marking one of the most disruptive computer outages in recent years. Experts highlighted the overreliance on software from a few companies like CrowdStrike and Microsoft, with the issue stemming from a software update error from CrowdStrike affecting computers using Windows.
While the problem was not due to a cyberattack, it led to significant disruptions in various systems including airlines, emergency services, and digital payment platforms. The error in CrowdStrike’s software took down computers that rely on Microsoft’s dominant Windows software, resulting in a massive network failure. The situation was described as unprecedented by digital security professionals.
Following the glitch, CrowdStrike is working with affected customers to restore their systems, while some companies have already implemented the fixed software and started recovering from the meltdowns. However, challenges remain in terms of accessing back-end servers and ensuring the proper installation of updates to prevent lingering issues.
Experts emphasized the need for both Microsoft and CrowdStrike to review their procedures to prevent similar widespread technology failures in the future. They suggested that CrowdStrike should develop safer update processes, while Microsoft should ensure that updates from other companies do not disrupt Windows machines.
Microsoft acknowledged the outages in its web-connected software for corporate and government networks but clarified that the CrowdStrike bug was not related to the Azure service outage. The situation is still developing, and updates will be provided as more information becomes available.
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